TMIT is driving production of multimedia development of stories to improve patient safety in hospitals. Certain broadcast programs will be shown globally, and then will be made available to hospital leadership and front-line performance teams. Stories will include consumers, front-line caregivers, clinical and non-clinical leaders of hospitals, and international subject matter experts. The series of "arc to action" stories will be told to inspire both community and hospital leaders to act locally.
The goal is to save lives, save money, and deliver value to the community through extraordinary impact by improving ordinary things.
Chasing Zero: Winning the War on Healthcare Harm trailer.
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National Press Club: April 12, 2010: Dennis Quaid referred to the documentary in his speech.Click here to view the video of the National Press Club speech.
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The Mayo Clinic Has a Great Culture
Dennis Quaid, actor and patient safety advocate, and Dr. Charles Denham, with TMIT, comment that the leadership and dedication of the entire team to patient care is evidenced by the appreciation of CEO Dr. John Noseworthy for everyone's contribution to putting the interests of the patients first.
Dennis Quaid Support for Caregivers Means Fixing System Errors
In an interview on the set of his upcoming film, Soul Surfer, Dennis Quaid revealed his admiration for healthcare workers. His experience as a pilot tells him that errors stem from system failures, and we must address them in healthcare.
The Power of Stories
A recurring theme is the power of stories. As Dr. Shannon Phillips, Patient Safety Officer of the Cleveland Clinic shared with us, collecting and sharing stories is critical in getting board and C-Suite engagement on patient safety.
Patient Safety Takes Cultural Change
Dr. Allan Siperstein of the Cleveland Clinic talked with Dr. Michael Henderson about the successes of using the surgical checklist at the Cleveland Clinic. The advantages are numerous and the key to success was a real cultural change.
Allan Korn of Blue Cross Blue Shield Association
Our interview with Dr. Korn ranged across many topic areas, including his passion for safe, high-quality care. He also spoke eloquently about the power of stories.
Brigham and Women's Hospital, Boston, Massachusetts
The Brigham showed us the power of technology and high quality care in action. From the Cytocare robot in the pharmacy, to the barcode at the bedside, the knowledgeable caregivers at the Brigham deliver high tech and high touch care for every patient.
Dr. David Bates and Carol Keohane of the Center of Excellence for Patient Safety Research and Practice shared their great work with us, and we anticipate more fantastic research to come out soon.
The pharmacy was also great, opening their doors to our crew. Dr. Bill Churchill, Dr. Jon Silverman, Dr. Michael Catugno, Dr. Caryn Belise, and all the fantastic folks in the pharmacy, were not only gracious to have us, but knowledgeable and diligent.
Brigham and Women’s Hospital, Boston, Massachusetts
The HEM/ONC floor showed us the importance of the front line. We were amazed to see the implementation of bar codes at the bedside and the stories from nurses about the ”aha moment” when the bar code picked up what could potentially have been a medication error. Mona Nee and Jessica Freeman both shared insights on the power of technology to protect patients from harm and improve care. Even if it took more time upfront to train on the technology and use the bar-code system or smart pumps, the improved safety made it worth it for them and their patient.
Even the patients were eager to share their experiences. Dr. Michael Moody is appreciative not only of the excellent care he receives, but also of the technology making it easier and more efficient for him to receive the care he needs in a timely and effective way.
Mayo Clinic in Florida
CEO Dr. Bill Rupp gave a great example of going to other industries for performance improvement. Mayo brought in the pit crew chief from a NASCAR racing team to look at turnover and efficiency in their OR. They learned a great deal from the chief's insights.
This was only one example of many in which empowering the staff to come up with ideas and implementing them can have a tremendous positive impact on the organization. For example, the nursing teams meet daily around improvement initiatives that they introduce. The teams try out the initiatives and track their progress. If they work, they are adopted. If not, they are discarded the teams and move on. This rapid-cycle improvement using solutions from the staff is key to the success of Mayo.
Mayo Clinic in Florida made a bold decision to be transparent with their data and to display progress on many categories in the hospital hallways for patients and staff alike to see. At first, there was some resistance, but when the scores began to improve, everyone saw improved care and satisfaction for the patients were the results.
Mayo Clinic Rochester, Minnesota
After three amazing days of shooting, it was clear that everyone at Mayo lives the mission – The Needs of the Patient Come First. From the CEO, to medical leaders and even environmental services cleaning the rooms, the patient experience was at the forefront of the hospital experience.
We were touched to see the teamwork in the OR with Dr. Thompson’s team as they huddled to discuss a procedure with a two-year old girl.
"Scrub the Hub" was a great example of an innovative technique that could be used anywhere to reduce Central Line Bloodstream Infections. By simply scrubbing the entry point of central lines with an alcohol swab for 15 seconds, as opposed to a quick swipe, Mayo has been able to reduce central line infections dramatically.
The Simulation Center showed the power of technology and simulation training as well, but also provided a lesson for all institutions. A major value in simulation comes from sharing the experience with a team before it happens in the real world and discussing it afterward.
Quality Roundtable Meeting – Laguna Beach, California
Senior quality leaders from several leading organizations convened in Laguna Beach for the second annual Quality Roundtable Meeting on November 17, 2009. The purpose of the meeting is to provide an informal venue where participants can share their ongoing efforts, highlight successes, and discuss barriers that are unique to their organization.
The meeting was convened by Stephen Swensen, MD, and James Dilling from the Mayo Clinic. Participants included Michael Henderson, MD, from the Cleveland Clinic; Michael Chase from Colorado Permanente Medical Group; James Tucci, MD, from Spectrum Health Hospitals; David Ballard, MD, from Baylor Health; Donna Saxton from Ochsner Health System; and Charles Denham, MD, and Franck Guilloteau from TMIT.
The meeting was hosted at the TMIT facility in Laguna Beach, and while a video shoot had not been planned, the group graciously allowed TMIT to capture some footage of their rich discussions on patient safety and quality.